Our Services

-Full Warranty Processing-

Let our team with over 30 years experience handle all your warranty needs!

• DAILY processing of claims

• DAILY excel spreadsheet of status of all claims

• DAILY contact with Service Manager to resolve problem claims

• DAILY re-submission of returned claims for payment

• WEEKLY excel spreadsheet of all balance on the 1140 Warranty Receivable Schedule

• WEEKLY review of your WIP

• MONTHLY review of your 126 Warranty Trend Report or current Ford monthly report

-Auditing of PAID Claims-

Is your store ready for an audit by Ford? Let us make sure!

• Email or send 100 sequential PAID claims-excluding recalls & maintenance-for complete review & report to improve your claims processing and check for manufacturer compliance

-Consultation/Training on site-

• Let me train a strong potential candidate on site to give you an in-house warranty administrator

• Let me consult with your service advisers on solid write up & profitable walk-around process

• Let me meet your technicians in a group or individually to discuss time recording & documentation

-Training via the Internet/Telephone-

Want to keep your warranty in-house? Have them learn from the best!

• We can work together via Internet connection & telephone to build you an in-house warranty administrator--it really works well with 1 to 2 concentrated hours a day